Frequently Asked Questions

Ordering

How do I place an order?
Add the items you like to your cart, go to checkout, enter your shipping and payment details, and confirm. You will receive a confirmation email.

Can I change my order after I place it?
We cannot modify an order once it is placed. If you need a change, email us as soon as possible and, if the order has not shipped, we can cancel it so you can place a new one.

Do I need an account?
No. Guest checkout is available. An account lets you track orders and check out faster next time.

Shipping

Where do you ship?
Within the United States. We cannot ship to P.O. boxes or APO/FPO addresses.

How much is shipping?
A flat $8.25 per order.

When will my order arrive?
Orders are processed within 1–3 business days. Delivery within the U.S. then typically takes 5–8 business days.

How do I track my order?
We email you a tracking number when your order ships. You can also use our Track your order page.

What if my package is lost or arrives damaged?
First check your tracking details. Then email [email protected] with your order number, and photos if an item is damaged. We will make it right.

Returns and Refunds

What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Return & Refund Policy for the steps.

How long do refunds take?
Approved refunds are processed within 5 business days of us receiving your return. Your bank may take up to 10 more business days to show it.

Who pays for return shipping?
You do, unless the item arrived damaged or defective, or we sent the wrong one.

Cancellations

How do I cancel an order?
Email [email protected] with your order number as soon as possible. Orders can be cancelled only before they ship.

Are there cancellation fees?
No. If your order has not shipped, you receive a full refund.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Link by Stripe.

Is my payment information safe?
Yes. Payments are processed by Stripe over an encrypted connection, and we never store your card number.

When am I charged?
When you place your order.

Can I use more than one payment method?
Not at the moment. Each order can use one payment method.

Products

Are your ceramic and wooden items handmade?
Many of our pieces are hand-painted or hand-finished, so small differences in pattern, glaze and wood grain are normal and part of the charm.

Still have a question?

Email us at [email protected]. Our office hours are Monday to Friday, 9am – 5pm Eastern Time.